Kapaserv is in need of Coach/Assistant Team Leader!

COACH/ASSISTANT TEAM LEADER NEEDED AT KAPASERV!

http://www.davaojobsopportunities.com/2015/05/kapaserv-is-in-need-of-coachassistant.html

Job Description:

-Manage day to day team performance; address operational and/or administrative concerns real time as they arise; assist agents with technical or procedural concerns.

-Coach agents on behaviour that affect overall performance; identify performance gaps, formulate, implement and monitor action plans to ensure success.

-Monitor DTR, document infractions and implement corrective actions as necessary.

-Monitor Agent activity through CMS (Call Management System) and ensure handle time and after call work are within acceptable limits.

-Create and implement rewards program aimed to motivate and recognize achievement.


Qualifications:
-Candidate must possess a Bachelor’s/College Degree, any field
-At least 1 year of working experience in BPO as a Team lead or Supervisor
-Previous outbound telesales/telemarketing required (1-4 Year experience)
-Excellent English communication skills including outbound calling, negotiation and closing skills
-Professional demeanor, appearance, and dress
-Must be flexible and dependable regarding work schedule
-Ability to adapt to a fast-paced and changing work environment
-Must be at least 23 years old or older
-Applicants must be willing to work in Davao City
-Willing to start immediately

Ways to apply!


1. Send your resumes to  careers@kapaserv.com

2. Send SMS: POSITION DESIRED/FULLNAME and send to 0932-438-66-40

3. Visit our office every Monday to Friday from 8:00AM to 5:00PM. Our office is located at 3rd Floor, Topaz Tower, Damosa IT Park, Lanang, Davao City

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